Shipments and returns

Ordering and Shipping Information

Packages are generally dispatched within 2-3 days after receipt of payment (please be aware we are a family owned company and there are times when we cannot get to the post office as often as we like, however). In 99.9% of cases, packages are shipped via USPS with tracking and drop-off without signature.

If you prefer delivery by USPS with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Fenix Flame Comics holds no liability to your package and it will be shipped at your own liability, but special care is taken to protect the items contained as best as we can based on the order (i.e. bubble wrap, cardboard, protective comic boxes, etc...).

Should an item arrive damaged or destroyed, please feel free to contact us and we will do what we can to make the situation better. We do not guarantee a complete refund or anything along those lines, but we will do what we can to keep you a happy customer.