Fenix Flame Comics wants you to be happy. If you’re unhappy; we’re unhappy. If we’re unhappy we go home and sulk. If we go home and sulk, we don’t read our comic books. If we don’t read our comic books, our comic book’s heroes and villains feel neglected. If our comic book heroes and villains feel neglected, they could rise form the book and bring about Armageddon. We don’t want Armageddon to happen. Therefore, we will do what we can to make problems right. This is by any or all or none of the following: fixing what you aren't happy with, exchanging the purchase for a different one, or giving a full refund (including original shipping). Any and all of these options are the sole discretion of Fenix Flame Comics.
If you would like to return something, please contact us first before sending the item(s) back to us. While we like getting stuff in the mail, we have as much use for a damaged comic book as you do. If we do request it/them back, please return it/them in its original condition with all documentation and packaging within 14 business days of the date you received the item. Please package the item(s) carefully and insure your shipment for the appropriate value. We cannot take responsibility for lost, damaged or stolen items. Remember, there are gremlins all over the post office.
After we receive and verify the shipment, please allow 7-10 days for the full refund to be credited back to you via the payment method (excluding cosmic energy, we keep that stuff) you used to purchase the item. We reserve the right to refuse any exchange or refund if we believe this policy is being abused. If you don’t receive a refund or an email stating the refund was denied, please contact us.
All our CGC, CBCS and PGX (going forward in this document called “graded”) comics are covered by a guarantee against shipping damage. We strive to have your item(s) arrive like we ourselves would want them to and therefore guarantee our shipping. The CGC shipping guarantee covers damages to the book holder (case) only. If a graded book arrives damaged, please contact us within 3 days of receipt and send pictures showing the UNOPENED case. If a graded book’s case has been opened, the CGC shipping guarantee is forfeited.
Any content on this site (e.g. customer reviews, reader comments, logos, etc.) is the intellectual property of the content creator. However, by uploading to this site, the user grants license to Fenix Flame Comics to display, edit and feature that content as we see fit. We reserve the right to edit or delete any user contributed content. The main reason that content may be edited would be lack of adherence to the guidelines presented in this site and forum rules or the rise of Apocalypse.
User contributed content should be constructive, fun, informational or, above all, all little bit crazy. Lewd, offensive or vulgar content will not be tolerated anywhere on the site or forums. We want to create an open and free community on this site, so we strive to intervene as little as possible. However, we will edit or delete any content that is not in keeping with the guidelines presented here, or that we find to be inappropriate based on our discretion.
Content on this site may not be reproduced for any purpose except by written consent from Fenix Flame Comics. If you would like to use any of the content on this site, please contact us for permission.
All graded books are defaulted to a weight of 1 lb each. All non-graded books are shipped in top loaders or cardboard (depending on the book value) and are defaulted to .5 lbs each. Weights may vary depending on the size of the book and/or case.
We take your privacy seriously at Fenix Flame Comics. We will not sell or otherwise give your personal information to any third parties except as required by law. Also, we use industry standard encryption and security techniques to keep our users’ data safe.
It’s no fun getting email you don’t want, especially from the IRS of an alternate dimension. If you have previously signed up for our email newsletter and you no longer want to receive it, just contact us with your email address and we will unsubscribe you. Alternatively, you can click the “Unsubscribe” link at the bottom of any of the emails that you received from us. We won’t cry at your departure… for long.
Some of the social sharing buttons that we offer to allow you to easily share content on the site may set cookies as well. The content and use of these cookies will be governed by the privacy policies of the social websites that set them.
All non-user generated content on this website including text, images, videos, etc. is the property of Fenix Flame Comics and all rights are reserved unless otherwise stated. Any images or content from 3rd parties on this site are used with permission or intended as fair use. We strive to give as much proper recognition as we can.